Web debug / HAR File generation / archived / read-only

 
  • Based on https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

  • To generate the HAR file for Chrome

    • Open Google Chrome and go to the page where the issue is occurring.
    • From the Chrome menu bar select View > Developer > Developer Tools.
    • From the panel opened, select the Network tab.
    • Look for a round record button ( Record button ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
    • Check the box Preserve log.
    • Click the Clear button ( Clear button ) to clear out any existing logs from the Network tab.
    • Reproduce the issue that you were experiencing before, while the network requests are being recorded.
    • Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save all as HAR with content, and save the file to your computer.
    • Send your HAR file to us so we can analyze it.
  • To generate the HAR file for Firefox

    • Open Firefox and go to the page where you are experiencing trouble.
    • Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.
    • The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
    • The recording autostarts when you start performing actions in the browser.
    • Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), click on the "HAR" selector in the top-right part of the Network tab.
    • Select "Save all as HAR" option and save the file somewhere convenient.
    • Send us your HAR file to us so we can analyze it.
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