# Web debug / HAR File generation #

Based on https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

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## To generate the HAR file for Chrome

1. Open Google Chrome and go to the page where the issue is occurring.
1. From the Chrome menu bar select **View > Developer > Developer Tools**.
1. From the panel opened, select the **Network** tab.
1. Look for a round record button ( Record button ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
1. Check the box **Preserve log**.
1. Click the Clear button ( Clear button ) to clear out any existing logs from the Network tab.
1. **Reproduce the issue** that you were experiencing before, while the network requests are being recorded.
1. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select **Save all as HAR with content**, and save the file to your computer.
1. Send your HAR file to us so we can analyze it.

## To generate the HAR file for Firefox

1. Open Firefox and go to the page where you are experiencing trouble.
1. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select **Web Developer > Network**.
1. The **Developer Network Tools** opens as a docked panel at the side or bottom of Firefox. Click the **Network** tab.
1. The recording autostarts when you start performing actions in the browser.
1. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), click on the "**HAR**" selector in the top-right part of the Network tab.
1. Select "**Save all as HAR**" option and save the file somewhere convenient.
1. Send us your HAR file to us so we can analyze it.